Professional Skills Summary

Market Research and Data Analysis: Proven expertise in conducting complex research studies, analyzing data, and providing strategic recommendations. Proficient in utilizing Microsoft Excel for data analysis and visualization.

Technical Proficiency: Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams, enabling efficient data analysis and presentation creation. Skilled in utilizing cloud-based systems software such as Salesforce and Slack, contributing to an in-depth understanding of digital solutions for streamlining operations in higher education, business, and non-profit organizations using online platforms.

Communication and Leadership: Excellent verbal and written communication skills with experience in managing teams, conducting training sessions, and leading group projects. Demonstrated leadership in academic and professional settings.

Customer Service and Retention: Exceptional ability in providing outstanding customer service, exceeding expectations through attentive and responsive interaction. Proven track record in implementing consumer best practices, significantly enhancing customer retention and satisfaction.

Digital Marketing Management and Social Media Coordination: Experience in managing social media platforms, developing content strategies, and utilizing social media for brand promotion and customer engagement.